For whom is the ICT Service Desk interesting?
Outsourcing your IT support is beneficial when your company lacks the capacity for its own IT department. We are also happy to assist you if you wish to rely on the knowledge and experience of a specialist support team.
At C3 ict, you always benefit from a proactive and personal approach. Our well-organized support team is ready to assist you and thinks along with you.
The following functionalities are included in the service desk (and optionally stipulated in a maintenance contract (SLA)):
- 1st and 2nd line Helpdesk
- Telephone support
- Troubleshooting
- Information requests
- Change orders
- End-user management
- On-site support
Prevention is better than cure
Naturally, our support team does its best to resolve your issue expertly and quickly. However, we prefer to prevent problems with your IT. By properly configuring your hardware and software, performing timely security updates, creating backups, and scanning for viruses and malware, most problems can be prevented.
We often see that a long-term maintenance contract is cheaper than ad-hoc helpdesk work.
