Prevention is better then healed
At C3 ict, every customer is important. We have been known for our fast service for years; we handle every fault report urgently and ensure a quick resolution of the issue.
However, over the years, various forms of maintenance contracts have been issued, and through this change to our services, we wish to clarify any ambiguities so that you know exactly which work is covered by a specific maintenance contract and what the costs are.
Unlike 99% of other IT companies, Cremers Computers responds to fault reports almost immediately in most cases. With most service providers, these times vary from 6 to 8 business hours for customers without a maintenance contract, and 2 to 6 business hours for customers with a contract.
So Cremers Computers either accepts the report immediately or responds within 1 to 2 hours, depending on whether you have a maintenance contract.
You call or email us with a problem, and we take up the complaint immediately!
However, we do wish to make a distinction for our regular customers through maintenance contracts. With these, we can guarantee the timelines for the execution of repair work and the repair times. You will also receive discount on hourly rates, We ensure that your server/network is checked periodically, we periodically inspect your workstations, and we maintain network documentation for you.
Maintenance Agreement
A well-functioning network is of great importance to ensure the continuity of your business. We offer a maintenance contract that includes preventive maintenance.
Many problems can be prevented by timely inspections and maintenance. Many people think that a service contract is more expensive than emergency agreements. However, practice shows that the costs are lower. The reason for this is that many problems could have been prevented if they had been detected earlier.
Prevention is better than cure. Think of hard drives filling up, backups freezing, performing updates, checking for updates, cleaning up the server and PCs, checking log files, etc.
Remote management
As soon as malfunctions are detected, either by us or by yourself, you can log in to resolve them remotely (if possible). This applies to both the server and the workstations. No travel expenses are charged for remote work.
Workplaces
Nowadays, these are just as important as a server. Partly because most software and programs are web-based, a well-functioning computer has become even more important. In addition to periodic management and 24/7 monitoring of the server, our maintenance contracts also cover the workstations.
Which activities what do we carry out?
- 24/7 monitoring of the server or NAS (uptime)
- 24/7 monitoring of your workstations ( Disk space, CPU/memory usage, antivirus, Windows updates )
- Daily Backup Check (online backup as local backup)
- Daily ESX Backup Check (complete server backup)
- Periodic check on the replacement of external HDDs by staff (backup operation)
- Periodically updating the operating systems on your NAS or server
- Periodically update local virus scanners and firewalls
- Periodically updating the firmware of your NAS system
- Guaranteed execution and repair times in accordance with the agreement
- Periodic checks based on checklists (updates, storage, memory, services, logs, etc.)
- Adequate implementation of necessary (security) updates
- Continuously updated system documentation
- Advisory services (recurring advice based on the latest level of knowledge and market developments)
- Reduced rates on call-out charges and hourly rate
- Online status
- Hard drive status
- Memory usage
- CPU usage
- Processes
- Windows services
- Event logs
- Disk space
- Windows updates
- Antivirus software
- Windows Firewall
Your work comes first with us!
Unlike other service providers, we adjust our operations and working hours based on what suits you. For instance, we restart the servers in the evening if this is not possible during the day, or on weekends. We adapt to you!
