{"id":17460,"date":"2020-04-30T13:07:40","date_gmt":"2020-04-30T13:07:40","guid":{"rendered":"https:\/\/www.c3ict.nl\/?p=17460"},"modified":"2021-08-24T12:07:59","modified_gmt":"2021-08-24T12:07:59","slug":"tips-om-toenemende-telefonische-drukte-goed-op-te-vangen","status":"publish","type":"post","link":"https:\/\/c3ict.nl\/en\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/","title":{"rendered":"Tips for effectively handling increasing phone traffic"},"content":{"rendered":"
\n\t

Tips for effectively handling increasing phone traffic<\/h2>\n

Currently, a workday in the Netherlands generally looks different than normal. This naturally impacts telephone accessibility. Not only is more work being done from home, but in some professional groups, the incoming volume of calls will also be higher than usual. Consider, for example, general practitioner practices, insurance companies, dental practices, or hotel chains. By utilizing the following features of your VoIP platform, you can help your customers handle the increasing volume of calls as effectively as possible.<\/p>\nMaking more people reachable with call groups<\/b>
\nWith increasing incoming call traffic, there is a good chance that colleagues will want to support each other or that multiple people need to be reachable. This can be done by creating call groups. In the call group, you select the relevant Users, VoIP accounts, or mobile phone numbers of the employees, so that multiple devices ring when a single phone number is called. Do not forget to then add the call group to the call plan.\nHandling incoming calls with the Queue module<\/b>
\nIs a call group insufficient and does it prove impossible to answer all calls? Then the Queue module is a possible solution. The caller is placed in a queue that indicates the expected waiting time or how many people are ahead of them. This way, the caller knows approximately when they will get someone on the line, and this clarity is generally appreciated.\nTip: impose restrictions on queues<\/b>
\nGood to know: you can set a number of restrictions for the queue yourself. For example, you can set the maximum number of people waiting in line and the maximum length of time a caller can wait in the queue. If you have set it so that no more than five people can wait, you can specify what should happen when a sixth caller comes in. This could be a message stating that it is very busy and that people should try again later, but also directing them to a website or asking them to leave a voicemail.\n\"\"
\n<\/b>\nManaging caller expectations with Notifications<\/b>
\nThe Notifications module says it all: it is possible to set up notifications in the call route. Notifications can help manage the caller's expectations. A welcome message is often used to address the caller personally. This provides the caller with immediate confirmation that the correct number has been called. In addition to a welcome message, notifications can also be played in between calls so that the caller knows what to expect. For example, if no one has answered after 20 seconds, you can play \u201cIt is very busy at the moment, please wait a moment.\u201d Waiting for someone to answer is never fun for the caller, but there is more understanding if callers know why it is taking longer.
\n<\/b>\nDirectly to the right department with the Selection Menu module<\/b>
\nIn times of increasing workload, it is certainly nice when the caller is directed straight to the right department or colleague. The Selection Menu module can offer a solution here and ensure an efficient workflow.\n\t

Need a quote or more information?<\/h3>\n

If you would like more information about the possibilities for your company, please feel free to contact us.<\/p>\n\t\n\t\t\t\t\tMore information\n\t<\/a>\n<\/div>","protected":false},"excerpt":{"rendered":"

Tips om toenemende telefonische drukte goed op te vangen Op dit moment ziet een werkdag in Nederland er veelal anders uit dan normaal. Dit heeft natuurlijk impact op de telefonische bereikbaarheid. Niet alleen wordt er meer\u00a0vanuit huis gewerkt, maar in sommige beroepsgroepen zal ook de inkomende stroom van telefoontjes hoger zijn dan normaal. Denk bijvoorbeeld…<\/p>","protected":false},"author":1,"featured_media":17466,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mbp_gutenberg_autopost":false,"footnotes":"","_joinchat":[],"jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[72],"tags":[],"yoast_head":"\nWij zijn Microsoft Silver Small and Midmarket Cloud Solutions Partner | C3 ict | Cremers Computer Company<\/title>\n<meta name=\"description\" content=\"Sinds oktober 2019 zijn wij officieel Microsoft Silver Small en Midmarket Cloud Solutions Partner.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/c3ict.nl\/en\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wij zijn Microsoft Silver Small and Midmarket Cloud Solutions Partner | C3 ict | Cremers Computer Company\" \/>\n<meta property=\"og:description\" content=\"Sinds oktober 2019 zijn wij officieel Microsoft Silver Small en Midmarket Cloud Solutions Partner.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/c3ict.nl\/en\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/\" \/>\n<meta property=\"og:site_name\" content=\"C3 ict | Cremers Computer Company\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-30T13:07:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-08-24T12:07:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/c3ict.nl\/wp-content\/uploads\/2020\/04\/voip_news_intro.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"684\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/c3ict.nl\/#\/schema\/person\/79ddc2f7a1aa5b96688dc88a5875ca9d\"},\"headline\":\"Tips om toenemende telefonische drukte goed op te vangen\",\"datePublished\":\"2020-04-30T13:07:40+00:00\",\"dateModified\":\"2021-08-24T12:07:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/\"},\"wordCount\":552,\"publisher\":{\"@id\":\"https:\/\/c3ict.nl\/#organization\"},\"articleSection\":[\"Nieuws\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/\",\"url\":\"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/\",\"name\":\"Wij zijn Microsoft Silver Small and Midmarket Cloud Solutions Partner | C3 ict | Cremers Computer Company\",\"isPartOf\":{\"@id\":\"https:\/\/c3ict.nl\/#website\"},\"datePublished\":\"2020-04-30T13:07:40+00:00\",\"dateModified\":\"2021-08-24T12:07:59+00:00\",\"description\":\"Sinds oktober 2019 zijn wij officieel Microsoft Silver Small en Midmarket Cloud Solutions Partner.\",\"breadcrumb\":{\"@id\":\"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/c3ict.nl\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Tips om toenemende telefonische drukte goed op te vangen\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/c3ict.nl\/#website\",\"url\":\"https:\/\/c3ict.nl\/\",\"name\":\"C3 ict | Cremers Computer Company\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/c3ict.nl\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/c3ict.nl\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/c3ict.nl\/#organization\",\"name\":\"C3 ict | Cremers Computer Company\",\"url\":\"https:\/\/c3ict.nl\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/c3ict.nl\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/c3ict.nl\/wp-content\/uploads\/2023\/03\/C3_logo_30j.png\",\"contentUrl\":\"https:\/\/c3ict.nl\/wp-content\/uploads\/2023\/03\/C3_logo_30j.png\",\"width\":630,\"height\":120,\"caption\":\"C3 ict | Cremers Computer Company\"},\"image\":{\"@id\":\"https:\/\/c3ict.nl\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/c3ict.nl\/#\/schema\/person\/79ddc2f7a1aa5b96688dc88a5875ca9d\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/c3ict.nl\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/5d8850e62a7e28950f542d832e361a5a?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/5d8850e62a7e28950f542d832e361a5a?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"url\":\"https:\/\/c3ict.nl\/en\/author\/beheer\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Wij zijn Microsoft Silver Small and Midmarket Cloud Solutions Partner | C3 ict | Cremers Computer Company","description":"Sinds oktober 2019 zijn wij officieel Microsoft Silver Small en Midmarket Cloud Solutions Partner.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/c3ict.nl\/en\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/","og_locale":"en_US","og_type":"article","og_title":"Wij zijn Microsoft Silver Small and Midmarket Cloud Solutions Partner | C3 ict | Cremers Computer Company","og_description":"Sinds oktober 2019 zijn wij officieel Microsoft Silver Small en Midmarket Cloud Solutions Partner.","og_url":"https:\/\/c3ict.nl\/en\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/","og_site_name":"C3 ict | Cremers Computer Company","article_published_time":"2020-04-30T13:07:40+00:00","article_modified_time":"2021-08-24T12:07:59+00:00","og_image":[{"width":1024,"height":684,"url":"https:\/\/c3ict.nl\/wp-content\/uploads\/2020\/04\/voip_news_intro.jpg","type":"image\/jpeg"}],"author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/#article","isPartOf":{"@id":"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/"},"author":{"name":"admin","@id":"https:\/\/c3ict.nl\/#\/schema\/person\/79ddc2f7a1aa5b96688dc88a5875ca9d"},"headline":"Tips om toenemende telefonische drukte goed op te vangen","datePublished":"2020-04-30T13:07:40+00:00","dateModified":"2021-08-24T12:07:59+00:00","mainEntityOfPage":{"@id":"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/"},"wordCount":552,"publisher":{"@id":"https:\/\/c3ict.nl\/#organization"},"articleSection":["Nieuws"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/","url":"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/","name":"Wij zijn Microsoft Silver Small and Midmarket Cloud Solutions Partner | C3 ict | Cremers Computer Company","isPartOf":{"@id":"https:\/\/c3ict.nl\/#website"},"datePublished":"2020-04-30T13:07:40+00:00","dateModified":"2021-08-24T12:07:59+00:00","description":"Sinds oktober 2019 zijn wij officieel Microsoft Silver Small en Midmarket Cloud Solutions Partner.","breadcrumb":{"@id":"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/c3ict.nl\/tips-om-toenemende-telefonische-drukte-goed-op-te-vangen\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/c3ict.nl\/"},{"@type":"ListItem","position":2,"name":"Tips om toenemende telefonische drukte goed op te vangen"}]},{"@type":"WebSite","@id":"https:\/\/c3ict.nl\/#website","url":"https:\/\/c3ict.nl\/","name":"C3 ict | Cremers Computer Company","description":"","publisher":{"@id":"https:\/\/c3ict.nl\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/c3ict.nl\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/c3ict.nl\/#organization","name":"C3 ict | Cremers Computer Company","url":"https:\/\/c3ict.nl\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/c3ict.nl\/#\/schema\/logo\/image\/","url":"https:\/\/c3ict.nl\/wp-content\/uploads\/2023\/03\/C3_logo_30j.png","contentUrl":"https:\/\/c3ict.nl\/wp-content\/uploads\/2023\/03\/C3_logo_30j.png","width":630,"height":120,"caption":"C3 ict | Cremers Computer Company"},"image":{"@id":"https:\/\/c3ict.nl\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/c3ict.nl\/#\/schema\/person\/79ddc2f7a1aa5b96688dc88a5875ca9d","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/c3ict.nl\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/5d8850e62a7e28950f542d832e361a5a?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/5d8850e62a7e28950f542d832e361a5a?s=96&d=mm&r=g","caption":"admin"},"url":"https:\/\/c3ict.nl\/en\/author\/beheer\/"}]}},"jetpack_featured_media_url":"https:\/\/c3ict.nl\/wp-content\/uploads\/2020\/04\/voip_news_intro.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pfm9tP-4xC","_links":{"self":[{"href":"https:\/\/c3ict.nl\/en\/wp-json\/wp\/v2\/posts\/17460"}],"collection":[{"href":"https:\/\/c3ict.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/c3ict.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/c3ict.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/c3ict.nl\/en\/wp-json\/wp\/v2\/comments?post=17460"}],"version-history":[{"count":8,"href":"https:\/\/c3ict.nl\/en\/wp-json\/wp\/v2\/posts\/17460\/revisions"}],"predecessor-version":[{"id":17740,"href":"https:\/\/c3ict.nl\/en\/wp-json\/wp\/v2\/posts\/17460\/revisions\/17740"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/c3ict.nl\/en\/wp-json\/wp\/v2\/media\/17466"}],"wp:attachment":[{"href":"https:\/\/c3ict.nl\/en\/wp-json\/wp\/v2\/media?parent=17460"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/c3ict.nl\/en\/wp-json\/wp\/v2\/categories?post=17460"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/c3ict.nl\/en\/wp-json\/wp\/v2\/tags?post=17460"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}